Refund policy

Return & Refund Policy – BANYHO (United States)

At BANYHO, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund policy carefully to ensure your request meets all requirements.

Return Window

You have 90 days from the date of delivery to request a return.

After 90 days, we cannot guarantee approval of your return or refund request.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unopened, and in its original condition and packaging.

  • All tags, accessories, and protective seals must remain intact.

  • A proof of purchase (such as an order confirmation or invoice) is required.

Products showing signs of use, damage, or tampering are not eligible for return.

Return Shipping Costs

Customers are responsible for all return shipping costs.
BANYHO does not provide prepaid return labels and is not responsible for lost or damaged packages.
We strongly recommend using a trackable and insured shipping service.

How to Request a Return

To start a return, contact our support team at info@banyho.com.
Once your request is approved, you’ll receive the return shipping address and detailed instructions on how to send your item back.

Items sent without prior authorization will not be accepted or refunded.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or refunded:

  • Opened or used personal care products (including sprays, creams, or topical treatments)

  • Gift cards and discounted/sale items

  • Custom or special order products

If you have questions about whether your item qualifies, please contact us before shipping your return.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours at info@banyho.com.
Include clear photos and your order number. We’ll review your case and provide a replacement or refund if applicable.

Refund Processing

Once we receive and inspect your return, we’ll notify you by email about the status of your refund.
If approved, a refund (excluding the original shipping fee) will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or credit card provider may take additional time to post the refund.

  • If more than 15 business days have passed since we confirmed approval, contact us at info@banyho.com.

Order Cancellations

Orders can be canceled within 24 hours of purchase if the item has not yet shipped. Once the order has been processed, it must go through the return procedure outlined above.

Contact Us

If you have any questions about this policy or need help with your order, reach out to our team at:
📧 info@banyho.com